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The Penitentiary ruins at Port Arthur seen through a stone archway

Port Arthur's ruined Penitentiary building seen through a sandstone archway.

Conditions of Sale

To make sure you have the best possible experience during your visit to the Port Arthur Historic Sites, it’s important that you understand our Conditions of Ticket Purchase and Entry.

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Conditions of Ticket Purchase and Entry

The Port Arthur Historic Site Management Authority Act

The Port Arthur Historic Sites are places of national and international significance. The Port Arthur Historic Site Management Authority Act 1987 is designed to ensure the protection and conservation of these Sites.

The Act details the Authority’s powers and the responsibilities of visitors in relation to standards of behaviour and care and management of the Sites.

The complete Act is available from www.thelaw.tas.gov.au.

All visitors and activities within the Port Arthur Historic Sites are subject to and must comply with the Act.

Conditions of entry

The ticket holder agrees that whilst at Port Arthur Historic Sites he/she shall:

  • act only in a lawful manner;
  • comply with all lawful demands, directions and requests given by Port Arthur Historic Site Management Authority (PAHSMA) employees, servants and/or agents;
  • exercise all due care and control for own safety and for that of their family members under their control or supervision.

PAHSMA retains to the right to deny access and/or eject visitors who are being a public nuisance, acting recklessly or failing to observe directions from signage or PAHSMA staff.

PAHSMA, its employees and agents shall not be liable, either in contract or for negligence, for any injury loss or damage, whether caused by negligence or otherwise, arising out of or caused by the condition of the land, any building or structure within the site, any natural or other hazard, or by any activity on the site.

Alcohol is not permitted on any tours. Visitors who are under the influence of alcohol will be asked to leave the Site.

Children must be accompanied by an adult who shall be solely responsible for their care and conduct whilst on Site.

Ticket Refunds

Refunding tickets that have been purchased:

  • Up to 48 hours prior to visit date, PAHSMA retains a fee of 25% of the ticket cost.
  • With less than 48 hours notice, no refund is available.

Cancellation of Group Reservations

  • All group reservations for site entry and/or tours must be accepted and confirmed by PAHSMA.
  • All cancellations must be in writing.

Cancelling a booking

  • Up to 48 hours prior to visit date, no cancellation fee is charged.
  • With less than 48 hours notice, a fee of 10% of the last confirmed price will be charged.

Reduction in numbers of Group Reservations

  • All reductions in numbers must be advised 48 hours prior to visit date.
  • With less than 48 hours notice, a fee of 10% of the cancelled tickets cost will be charged.

Cancellation or alteration of a Catering Reservation (prepaid or not)

  • All reservations for group catering must be accepted and confirmed by PAHSMA.
  • Numbers for catering must be confirmed 7 days prior to the function date.
  • A reduction in final numbers, or a cancellation, with less than 7 days notice will result in catering being charged based on numbers advised prior to 7 days before the function date.

Refund – Site Closure

In the unlikely event that the Site or part of the Site is closed, Management will make a decision on any refund based on the duration of the closure.

Late Arrivals

It is important to arrive at the Port Arthur Historic Site and check in 30 minutes prior to the start time of the first tour that is booked.

This includes:

  • Introductory Walking Tour
  • Harbour Cruise
  • Isle of the Dead Cemetery Tour
  • Point Puer Boys’ Prison Tour

Please arrive 15 minutes before the start time of Historic Ghost Tours.

Late arrivals cannot be guaranteed an alternate tour time and therefore tours may be unavailable. Please allow at least 90 minutes to drive to Port Arthur Historic Site direct from Hobart (with no stops).

Refund – Site Closure

In the unlikely event that the Site or part of the Site is closed, Management will make a decision on any refund based on the duration of the closure.

Privacy Statement

Personal information collected for the purpose of making bookings or purchasing tickets will remain confidential and will only be used by PAHSMA for the purpose of the booking or the purchase of tickets. Please refer to PAHSMA's Personal Information Protection Policy.

Definition of Ticket Types

Family  

2 Adults and up to/including 6 children 

Child

7 to 17 years inclusive
(Infants 6 years and under enter free-of-charge)

Concession 

Holder of a valid Australian senior, health or pension card.
Proof must be provided on arrival

Student

Holder of a valid Australian fulltime student card.
Proof must be provided on arrival

Photography and filming

The Port Arthur Historic Sites are among Australia’s most popular and scenic heritage attractions. These are places of exceptional beauty and our visitors are welcome to take photographs and make audio and video recordings at the Sites for their own use and to share with family and friends.

However, any commercial production requires explicit written approval and is subject to PAHSMA’s Filming and Photography Guidelines, available on our Media page.

A commercial production refers to photographs or recordings undertaken professionally or for a financial consideration, either on consignment for another party or with a view to selling or hiring the imagery obtained, or for promotion of a product or service.

This permission must be obtained prior to any photography or filming taking place.

For more information, please contact Visitor Services on +61 (0)3 6251 2313